Documentation
Keep a decision history
Preserve the reasoning behind important workflow choices.
Updated
Reading time (minutes)
4
Record context at the time
Attach the decision to the request while the reasoning is still fresh. Include the options considered, the chosen outcome and who made the decision.
Keep the history useful
Use clear titles and link supporting evidence. Avoid storing sensitive information that the workspace audience should not see. Keep access aligned with the request itself.
Revisit outdated decisions
When circumstances change, add a new decision that references the earlier one. Preserve the original reasoning rather than silently replacing it.
Confirm the next owner before handing work over.
Keep the outcome and its context attached to the request.